Privacy policy

1. Introduction

At Fizzy, we prioritize your privacy and are committed to protecting it. This privacy policy explains how we use the personal information we collect about you when you use our platform and participate in our events/link-ups.

2. What Information Do We Collect About You?

We collect information about you when you:

• Register for our matching service

• Subscribe to updates or newsletters

• Participate in Fizzy events

• Contact us or provide feedback

This may include:

• Your name, email address, and profile photo

• Personality questionnaire responses

• Event participation and match history

• Preferences and communication settings

• Billing and payment information (if applicable)

3. How Do We Use This Information?

We use your data to:

  • Manage your account

  • Tailor your matches based on preferences and questionnaire results

  • Communicate with you about upcoming events/link-ups and relevant updates

  • Improve your experience on the platform

  • Process subscriptions and payments securely

4. Matchmaking & Group Participation

As part of the Fizzy experience, you may be matched into small groups (typically 5 people). To help foster meaningful and transparent interactions, group members will be able to see:

• Your first name or display name

• Your profile photo

• Selected shared traits from your personality questionnaire

This information is only visible within your matched group and never shared publicly. Participation in Fizzy events implies consent to this limited form of information sharing.

Event Participation Visibility

When you join a Fizzy event or link-up, your participation will be visible to other users on the platform. This includes:

  • Your first name or display name

  • Your profile photo

  • The event you have joined (name, date, time)

This visibility is intended to help create a more transparent, community-based experience. It allows other matched or attending users to recognize fellow participants before and during the event.

Your participation is only visible within the context of the event — it is not public to the general web, and is never indexed by search engines. By signing up for an event or link-up, you consent to this form of limited visibility to enhance group dynamics and user trust.

5. Subscriptions & Payments

If you subscribe to a paid Fizzy plan, we may collect:

• Your name and billing address

• Payment method details (processed securely via a third-party provider)

Fizzy does not store your payment information. All transactions are processed securely through our payment partner (e.g., Stripe).

You can update or cancel your subscription anytime via your account settings.

6. Private Data & Your Rights (GDPR)

Fizzy complies with the General Data Protection Regulation (GDPR). As a user, you have the right to:

• Access the data we hold about you

• Update or correct inaccurate information

• Request deletion of your personal data (“right to be forgotten”)

• Restrict or object to the processing of your data

• Request a copy of your data in a portable format

To exercise any of these rights, contact us at info@fizzyfesta.com. We’ll respond within 30 days.

7. Data Storage & Security

Fizzy uses Google Firebase to securely store user data. Firebase is GDPR-compliant and hosts data on secure servers located in the EU or jurisdictions with adequate data protection safeguards.

We use encryption, secure authentication, and restricted access protocols to protect your data.

Payment details are not stored by Fizzy, and are securely handled by third-party processors.

8. Email Communication & Marketing

Automatic Notifications

These include booking confirmations, event reminders, and group invites. These are essential for using Fizzy and cannot be turned off individually. You can manage them by:

• Clicking “unsubscribe” (where applicable)

• Adjusting settings in the Fizzy app

• Contacting info@fizzyfesta.com

Subscribed Communications (Newsletters)

If you opt in to receive newsletters, personalized event suggestions, or updates, you can unsubscribe at any time:

• By clicking the “unsubscribe” link in any Fizzy email

• Or emailing us at info@fizzyfesta.com

These messages are separate from transactional emails.

General Notifications & Push Messages

Fizzy may also send app-based push notifications about link-ups, events, or special offers. You can manage push settings through your device or by emailing info@fizzyfesta.com

9. Access to Your Information

You have the right to request a copy of the personal information we hold about you.

To make a request, contact info@fizzyfesta.com

10. Changes to Our Privacy Policy

We review our privacy policy regularly and post updates on this page.

Last updated: 22nd April 2025

11. How to Contact Us

If you have questions about this policy or your data, contact:

📧 info@fizzyfesta.com